Furniture Retailers : FurnworldShare your experience in this category Local Businesses in this Category
Furnworldblueskye Rating 0 0 `Blogger`
I recently wanted to buy a couch from Furnworld in uitenhage. When my parents bought 2 leather couches from them (+/- R17000)for the 2 their service was excellent and they could not do enough to help.
When I was interested in buying a couch for R2000, the service I got was pathetic. My parents were allowed to pay by cheque and got the couches immediately. I however was not allowed to pay by cheque - unless I wanted to wait 10 days for the cheque to clear.
I was also offered free delivery when I looked at the couch at the homemakers fair - when I phoned to pay the next day a delivery fee of R200 was added. Once again - they did not care about the little guy - which is a shame - I won't go there again.
Just because I spent less I was treated less.
Official Business Replies (0) ←
You need to be logged in as a business with a valid E-Lert account to make an official business response.How to become an official business
ArmandFurnworld Rating 0 0 `Blogger`
Posted 24 Aug 2012
the Empire 2m couch with 15 year guarantee you bought from us @ R1999 is by far the best deal in SA in that price range . We make R139 loss on each one. we use the Empire couch as a loss leader. you can not re-upholster your existing couch for that amount. be my guest and phone for quotes. will be twice that amout for inferior quality.
Impossible to still give free delivery on that deal.if you bought @ the fair we would have deliverd from there@ no charge. stop feeling sorry for yourself HA! hope to see you soon or you will be paying to mutch. regards to your Parents. Armand du Preez.
Strange response from Armand at FurnworldEraserHead Rating 3 3 `Blogger`
Posted 27 Aug 2012
What a strange way for a supplier to respond to a complaint ! You will chase off more customers than you realise with an attitude like that. Definitely does not give a good impression and reinforces blueskye's statement that because he spent less he was treated less. Watch out Armand you may be chasing off guys with big bucks to spend too.
In response to "Eraserhead"jonkerr Rating 0 0 `Blogger`
Posted 30 Aug 2012
Over the years my friends (as far as PTA) and I bought various items from Armand at Furnworld which includes leather couches and appliances. You will never find better prices, better service and friendlier staff than at Furnworldinternational. If you want to save yourself some money, buy the best, want the best service and aftersale service you can only buy at Furnworld. You go Armand. 5 star, no 6 star
No Furnworld FanGaloops Rating 0 0 `Blogger`
Posted 11 Sep 2012
I find Armand's response quite arrogant. Did he made it clear that free delivery only counted if you bought at the fair? I find it laughable that someone would sell furniture at a lost. If his service is like his response.....no thank you, no furnworld for me. I'd rather buy somewhere else even if I have to pay more.
We have three rules - please follow them, please respect them.
- Don't Advertise: businesses can talk to consumers, but not blatantly self-promote
- Be Nice: if you have a complaint, provide feedback to the business on how they can improve
- Comments considered defamatory will be removed
Please read our Terms & Conditions for more details on site policy.